At Turnrows, we want you to be completely satisfied with your order. Please carefully inspect your order upon arrival. We strive to maintain the highest level of product quality and accurate shipments. However, if your order is found to be defective, damaged, or incorrect you must initiate your return within 14 days of receipt of delivery. A representative will contact you within 72 hours.
If you were sent incorrect items/damaged items from your order please initiate your return. You will be contacted by Turnrows and we will cover the cost of the shipping back to our warehouse. If the Return/Exchange falls on the customer they must pay shipping to our warehouse.
Items returned in such unmerchantable condition will be returned at purchaser's expense or discarded, at purchaser's option.
Item is unworn
Item is unwashed
Item is free of any odors
Item is in original condition
Once contacted, Turnrows must receive your merchandise within 14 days. Please use the original packing slip and/or order number with your return with the reason for your return on the back. Please allow 7 to 14 days for us to receive and process your return or exchange.
The address provided for Turnrows can only be used to return items purchased at (www.turnrows.com). If you would like to return items purchased elsewhere, please return the items to that location. Returns that are received by Turnrows that were not purchased from us cannot be processed.
Exchange or website credit will be issued if item is returned for any reason other than damage.
Returns/Exchanges from Shows
If you have purchased the products at some type of event or show directly from Turnrows, you will have to cover the shipping charge to our warehouse. We will cover the shipping back to your location. All of our show Returns/Exchanges must be initiated within 14 days of purchase by contacting Turnrows directly by our Contact Us page. Show Returns/Exchanges will be issued a store credit only.What if I got sent the wrong product?
Contact us at firstname.lastname@example.org so that we know of your situation and can organize the appropriate resolution.If your order never arrives?
If you order has not arrived after the scheduled delivery date first contact the shipping company. If the order has still not been delivered after contacting the delivery company please reach out to us at email@example.com so that we know of your situation and can organize any appropriate resolution.
I cancelled after ordering, what do I do?
For Questions or Assistance
If you have questions regarding your Turnrows Apparel or need assistance, please email us at firstname.lastname@example.org